Certificate

Customer Service

Overview

Students in the Customer Service certificate develop and enhance their communication skills as well as have a greater understanding of consumer behavior. Students are encouraged to build on this certificate to eventually obtain an A. S. Business Administration degree.

Courses		Credits
BUS100	Introduction to Business	3
COM103	Human Communication	3
COM201 (or) COM204	Interpersonal Communication (or) Persuasive Communication COM201 Interpersonal Communication This course is designed to improve human relationships through an understanding of the principles of effective interpersonal communication. Students participate actively in listening, perceiving, interpreting words and meanings, conflict resolution, assertiveness, nonverbal awareness, developing trusting relationships, and considering the role of the self-concept. Prerequisite: COM103 or ENL101 Note: Satisfies a Humanities and Fine Arts general education requirement. COM204 Persuasive Communication A study of the process of persuasion, focusing on the formation of beliefs, attitudes and values, fundamentals of attitude change, audience analysis, the persuasive message, effects of channel and setting, and source credibility. Opportunities are offered for classroom application of the principles and theory discussed. Prerequisite: COM103 or ENL101 or ENL108 Offered: Spring Note: Satisfies a Humanities and Fine Arts general education requirement.	3
GIT102	Computer Keyboarding or 30WPM	1
GIT110	Microcomputer Application Software	3
MKT100	Marketing	3
MKT112	Customer Service: Concepts & Applications	3
Total Credits		18/19

Career Outlook

This occupational profile is provided by O*NET.

Completion of a program is based on full time enrollment. Many of our students attend part time and may not complete within the one year timeline.